Between February and July 1996, as previously reported in several PLN articles, telephone giant MCI overcharged Florida customers who accepted phone calls from FL prisons by nearly $2 million. MCI was forced to refund $1.7 million for the overcharges, but has been unable to locate customers who received $190,000 worth of the over-priced calls.
The overcharged resulted from a $3 surcharge on all intrastate calls made from MCI's "Maximum Security" pay phone system in Florida's 40 state prisons. The maximum intrastate surcharge fee allowable under state regulations was $1 for two weeks of that period and $1.75 for the remaining four months that MCI gouged prisoners' "Friends and Family" with the $3 connect fee.
In its investigation, the PSC pointed out that MCI is the seventh phone company since 1991 cited for overcharging on pay phones in state prisons and jails.
Source: Palm Beach Post
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