Dear PLN ,
We are aware of the difficulties our customers have had over the past several months in attempting to obtain service from us. Demand has been so great that, because of being underfunded and understaffed, we were not able to serve many of the people who contacted us. To these folks we send our sincere apologies and ask that they give us another try.
TCI is now under new management and has implemented a new process to get our customers on line. If those who have had problems obtaining service from us in the past will call us now we believe they'll experience much different treatment from TCI.
Our company was founded on the principle of obtaining for our customer the lowest possible per-minute long distance rates. In many states, we now offer well under 10¢ per minute for calls from/to anywhere in California. TCI will always search for the lowest long distance rates available for all prison inmates and their families.
PLN has played a huge role, in fact, the only role, in getting the word out about our company. We know the degree of integrity with which PLN serves its readers, and we will strive to make each and every T.C.I. customer happy with our services. The support of PLN has made our survival and growth a reality. We will not let you down by having your readers unhappy with us in the future.
Once again, TCI regrets the inconvenience and frustrations that we've caused many of those who have contacted us. We thank them for their interest and value every one of them as a customer. We are reorganized and are now dedicated to make each TCI customer happy with us and more than satisfied with the savings we can provide them.
Richard Owen, Manager
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