The call center answers phones for 1-800-VISITNC and 1-800-BYTRAIN. It is located in a modular unit in the 34-acre compound of this 1,300-bunk prison. The same modular unit contains a state tourism classroom. Another modular unit next door holds the bulk mail processing facility.
The call center operates on two shifts of nine prisoners 24 hours a day and only closes for Christmas. Most of the women in the call center have sentences in excess of ten years to keep the turnover rate low. The majority of them were convicted of either first- or second-degree murder of a spouse or boyfriend.
Call center operators use a heavily firewalled computer to gain limited access to a few tourism sites. Each week, the call center handles at least 1,200 calls. That averages to paying the prisoners about a dime a call.
Source: Wilson Daily Times
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